Both Nicole and Daniel Luggen have many years of experience in the tourism industry. They have been living and working in Zermatt since 2000. Nicole is mostly in charge of letting and running Chalet Nepomuk. Daniel works for Zermatt Tourism. At Chalet Nepomuk, he works as porter and general handyman.
Samuel (2009) and Emeline (2011) were both born in Zermatt and are attending a local school and kindergarden.
The family's home is Chalet Nepomuk. This has the advantage that they are always there to fulfil any wishes and answer any questions their guests may have..